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Product Recall - Ideal Boilers

We have been made aware of a manufacturing issue that may affect Ideal boilers fitted within homes after August 2022. The manufacturer has advised that you can continue to use the boiler but to check the pressure is set to 1.5bar.

We can offer additional assistance to tenants who need help checking and setting.  We are in the process of contacting the tenants affected and will contact again once the manufacturer confirms what actions they are taking to resolve the problem.

Further information is available here.

Update 12/03/2024: Contact has been made with all tenants who have an affected boiler in their home.  A plan has been put in place for an engineer to visit those properties to carry out the corrective action, and we await appointment dates.